Spykar grants you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in Spykar’s sole discretion) an unreasonable or disproportionately large load on Spykar’s infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by Spykar to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by Spykar.
The www.spykar.com Service is not available to minors under the age of 18 or to any users suspended or removed from the system by Spykar for any reason. Users may not have more than one active account. Additionally, users are prohibited from selling, trading, or otherwise transferring your www.spykar.com account to another party. If you do not qualify, you may not use the www.spykar.com Service or the Site.
In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Spykar has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Spykar has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify Spykar immediately of any unauthorized use of your account or any other breach of security. Spykar reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.
We strive to provide you with the best prices possible on products you buy from Spykar; however, Spykar does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice. While Spykar strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Spykar may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Spykar will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Spykar accepts your order the same shall be debited to your credit card account. The payment may be processed prior to Spykar dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.
Cancellation by Spykar
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
Cancellations by the Customer
In case of requests for order cancellations, Spykar reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed. Spykar has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Spykar and accept Spykar's decision regarding the cancellation.
Fraudulent /Declined Transactions
Spykar reserves the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the Site fraudulently. Spykar reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions.
Credit Card Details
You agree, understand and confirm that the credit card details provided by you for availing of services on Spykar will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to Spykar. Further the said information will not be utilized and shared by Spykar with any of the third parties unless required for fraud verifications or by law, regulation or court order. Spykar will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.
Disclaimer of Warranty
All content, products, and services on the site, or obtained from a website to which the site is linked (a "linked site") are provided to you "as is" without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.
Spykar does not endorse and is not responsible for (a) the accuracy or reliability of any opinion, advice or statement made through the site by any party other than spykar, (b) any content provided on linked sites or (c) the capabilities or reliability of any product or service obtained from a linked site. Other than as required under applicable consumer protection law, under no circumstance will spykar be liable for any loss or damage caused by a user's reliance on information obtained through the site or a linked site, or user's reliance on any product or service obtained from a linked site. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the site, or obtained from a linked site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.
Limitation of Liability
Spykar will not be liable for short delivery or defective Goods unless a claim is notified by you in writing within 14 days of delivery in accordance with Return and Exchange Terms. The notification must include the invoice number, delivery note number and details of the claim. Spykar will not be liable in any way for loss, damage, costs or expenses (including loss of profit) arising directly or indirectly from any failure or delay in performing any obligation under this Contract by reason of any event or circumstance outside the reasonable control of Spykar, including but not limited to), any strikes, industrial action, failure of power supplies or equipment, government action or Act of God. You expressly understand and agree that Spykar and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Spykar has been advised of the possibility of such damages), resulting from use of the site, sale and supply of goods content or any related services.
This limitation of liability section shall prevail over any conflicting or inconsistent provision contained in any of the documents comprising this Agreement. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.
You agree to indemnify and hold Spykar (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable attorneys’ fees, or arising out of or related to your breach of this Terms & Conditions, or your violation of any law or the rights of a third party.
When you use the Site or send emails to Spykar, you are communicating with Spykar electronically. You consent to receive communications from Spykar electronically. Spykar will communicate with you by email, SMS or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Site-Provided Email and Posting
The Site may provide users with the ability to send email messages to other users and non-users and to post messages on the Site. Spykar is under no obligation to review any messages; information or content ("Postings") posted on the Site by users and assumes no responsibility or liability relating to any such Postings. Notwithstanding the above, Spykar may from time to time monitor the Postings on the Site and may decline to accept and/or remove any email or Postings. You understand and agree not to use any functionality provided by the Site to post content or initiate communications that contain: (i) Any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law. (ii) Advertisements or solicitations of any kind. (iii) Impersonate others or provide any kind of false information. (iv) Personal information such as messages which state phone numbers, social security numbers, account numbers, addresses, or employer references. (v) Messages by non-spokesperson employees of Spykar purporting to speak on behalf of Spykar or containing confidential information or expressing opinions concerning Spykar. (vi) Messages that offer unauthorized downloads of any copyrighted or private information. (vii) Multiple messages placed within individual folders by the same user restating the same point. (viii) Chain letters of any kind. (ix) Identical (or substantially similar) messages to multiple recipients advertising any product or service, expressing a political or other similar message, or any other type of unsolicited commercial message. This prohibition includes but is not limited to a) Using Fashion andYou.com invitations to send messages to people who don’t know you or who are unlikely to recognize you as a known contact; b) Using www.spykar.com to connect to people who don’t know you and then sending unsolicited promotional messages to those direct connections without their permission; and c) Sending messages to distribution lists, newsgroup aliases, or group aliases.
The Site or third parties may provide links to other World Wide Web sites or resources. Because Spykar has no control over such sites and resources, you acknowledge and agree that Spykar is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Spykar shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
Access to Password Protected/Secure Areas
Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.
Modifications and Notification of Changes
The trademarks, logos and service marks ("Marks") displayed on the Site are the property of Spykar and other respective persons. Users are prohibited from using any Marks for any purpose including, but not limited to use as metatags on other pages or sites on the World Wide Web without the written permission of Spykar or such third party which may own the Marks. All information and content including any software programs available on or through the Site ("Content") is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes.
Spykar reserves the right to collect taxes for shipping charges wherever applicable.
Returns and Exchange
Spykar may accept returns on products. For this purpose Spykar must receive the merchandise within 14 days from the date it was shipped to you and meet our terms and conditions. Items must be unused, unworn, unwashed and undamaged by you.Since we keep limited inventory and do not always have all sizes available and under such circumstances the amount paid by you can be used by you whenever you shop with us next time. All conditions applicable to return of goods shall also apply to exchange of goods. To return an item, the customer must write to us at firstname.lastname@example.org, a prompt response is assured to such mails. Alternatively, the customer may even call at our customer care number 079-40260260 which remains open . If you are not satisfied with the product received by you for any reason you may have the option to exchange at the sole discretion of Spykar receive a refund.
Survival of Terms after Agreement Ends
Notwithstanding any other provisions of this Terms & Conditions, or any general legal principles to the contrary, any provision of this Terms & Conditions that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this Terms & Conditions.
If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. From time to time Spykar may offer special promotional offers which may or may not apply to your Spykar account. To avail of such promotional offers, you agree to be bound by any additional terms and conditions for these special offers which are laid down by Spykar. This Terms & Conditions and the relationship between you and Spykar will be governed by the laws as applicable in India.The failure of Spykar to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. Spykar does not guarantee it will take action against all breaches of this Terms & Conditions. Except as otherwise, expressly provided in this Terms & Conditions, there shall be no third-party beneficiaries to this Terms & Conditions. This Terms & Conditions constitutes the entire agreement between you and Spykar and governs your use of the Site, superseding any prior agreements between you and Spykar with respect to the Site.
Terms and Conditions For Loyalty Program
ActifClub is a promotional program that is offered as a benefit for SPYKAR customers, subject to the following terms and conditions (the "Program Rules"). The Program is sponsored by Spykar, and is administered by EasyTech Services Pvt Ltd , ("ER"), an independent contractor not affiliated with Spykar. Spykar may change these Program Rules from time to time with or without notice to you, including the number of points required to obtain any particular reward, by posting a revised version of the Program Rules at the store or the website of Spykar. Any changes will be effective prospectively as of the date noted when the updated Program Rules are posted. It is your responsibility to review the Program Rules from time to time to be aware of any such changes. Spykar reserves the right to approve, deny or revoke membership or the right to participate in the Program with respect to any person for any reason whatsoever, in Spykar sole discretion. Spykar also reserves the right to cancel the Program at any time without notice.
There is no fee to sign up for the Program, one can become a member even without a purchase.
Program points may be used at Spykar store/stores only.
Individuals must be 18 years of age or older to participate in the Program.
Spykar may, in its discretion, modify the Program rewards or substitute rewards of comparable value without notice. Spykar reserves the right to audit any Program account at any time.
Spykar management is not responsible or liable for any delay caused in sending sms / e-mail due to DND/SPAM or any other reason.
All the terms and conditions stated herein are non-negotiable and Spykar shall have the sole discretionary power to terminate the program and / or alter any offer / voucher as and when required, without any intimation.
By enrolling in the Program, you authorize SPYKAR, our subsidiaries and affiliates, and our third-party contractors engaged in connection with the Program (including ER), to contact you regarding the Program, including periodic updates about the Program and other SPYKAR announcements and promotions, via text message or e-mail. You may opt out of receiving such materials or messages by emailing us at email@example.com If you opt out, you authorize SPYKAR, our subsidiaries and affiliates, and our third-party contractors to send you an email and/or text message confirming your opt out.
Management's decision will be final regarding disputes, if any, arising in connection to ActifClub. In the event of any further dispute hereto in respect of and / or concerning ActifClub, no customer can approach the court for dispute claimant. Any discrepancy in point updation should be brought forward with in 48 hrs of the transaction. Management will not be responsible for point updation beyond that. Member has to produce a copy of the bill in case of any discrepancy in point updation.
Termination of the Program
SPYKAR reserves the right to discontinue the Program at any time. When the Program is terminated, each Program member will be allowed to redeem any points in that member's account as of the stated termination date of the Program provided the member redeems such points within 90 days following the Program termination date.
All points in an account terminated by SPYKAR will immediately expire upon such termination. Points obtained through special promotional offers may have additional limitations, including limited time periods for you to use such points and/or accelerated expiration schedules.
Points accured on transactions are valid up to end of the 12 month. E.g. Points earned on the 1st of Jan 2009 will expire on Jan 31, 2010.
Member’s mobile phone number would be his / her unique identification number for the membership.
Complete name (first name and last name) mobile number, email and DOB are mandatory for registration in the program.
Change of mobile no. – the member needs to share the photo id & the new no. with the store manager via email –as proof. The store manager will get in touch with the Spykar HO to sort the same.
Unless otherwise required by law, no cash back will be paid on any reward.
There could be special redemption, which are timed redemptions.
Rewards are non transferable & non redeemable for cash.
Points cannot be redeemed for buying gift vouchers of SPYKAR.
Points may be earned for shopping at the stores of SPYKAR only.
Points may not be earned on amounts associated with taxes, exclusions, sale period as defined by the company.
Points cannot be earned for buying gift vouchers.
TnC for joining vouchers sent to online enrollments of ActifClub
This Discount voucher is valid for the purchase of Spykar Clothing only.
This voucher entitles the holder to avail the discount to the extent of value specified on this voucher against purchase of garments at any Spykar Store (not the yellow ticket stores).
This voucher is valid for one-time use only.
Purchases exceeding the value of this voucher should be settled by Cash / Debit / Credit card.
This gift voucher cannot be redeemed / exchanged for cash by part or by whole.
The validity period of this voucher will be mentioned in the SMS sent.
The voucher cannot be clubbed with other promotional offers / discounts currently running at outlets.
Voucher cannot be clubbed for a single billing. No cash shall be refunded / credit note issued, of the gift voucher.
Spykar Management reserves the right to cancel the use of the voucher without assigning any reasons for the same.
No duplicate voucher shall be reissued, if the Gift voucher is lost, misplaced, stolen or damaged.
The voucher is not legal tender.
The voucher is not applicable on purchase of Accessories ( Incl. Undergarment / Socks ).
TERMS & CONDITIONS FOR IN-STORE OMUNI.ONE APP PURCHASE
We currently accept India-issued debit and credit cards, cash on delivery, net banking and Mobile wallets. Unfortunately, we are not able to accept orders as Card on Delivery. Please note that we reserve the right to contact you for further information if there is an issue with your payment.
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers) *, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than Omuni.one application. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
We endeavour to make every transaction you make at Omuni.one application shopping 100% safe. This means that you are pay nothing if unauthorized charges are made to your card as a result of shopping at spykar.
*SSL is available only if you make the payment through our payment gateway.
All prices shown are inclusive of GST in Sale & Non Sale and exclusive of any delivery costs. Products and prices which are offered in store might not be offered online, and vice versa. From time to time, we may offer additional discounts for purchases made Omuni.one app that do not apply in-store, and vice versa.
In Store Omuni.one App Purchases
Returning an item is easy. If you're not satisfied with your purchase, you can return it using one of the options below. Please note that items returned must be received within 30 days of the date of delivery, and that items are in their original condition, where the item is unworn, unwashed, without alterations and has all tags attached. We are unable to provide Returns & Refunds under following circumstances:
1. Products that are damaged due to negligence towards Wash Care instructions not being followed as per wash care label.
4. Products bought from another marketplace websites.
5. Product return request raised after 30 days of delivery.
Spykar reserves the right to deny refund if the item does not meet its Return Policy guidelines. We guarantee our merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or material within 30 days with normal wear (excluding stains), we will always accept the item for assessment and provide a refund if validated as faulty.
In regions where, reverse pickup is not possible, customer will have to ship the product to the store from which it was delivered, and he/she will be reimbursed (Upto Rs 100 per shipment) for the same along with the refund of the product.
RETURN PROCESS FOR SHOPPING THROUGH INSTORE OMUNI.ONE App
You can raise a Return Request for your item by following the steps below:
2. Provide your Order id/Payment id/Product ID with the barcode details of the products and the reason of the return. Incase the order was Cash on delivery, customer needs to provide its bank account details, where he/she will be provided with the refund.
3. The product will be picked up within 4 working days from the date of return request raised.
4. If you miss your return pickup, one more attempt will be made to pick up your return package on the following business day. After the second failed attempt, the return request will be cancelled. Usually in such circumstances the executive will try to reach you on your registered mobile number.
5. The product will be picked up from the same location where the product was delivered.
6. Once the Product is returned back to the store and it passes QC (Check out return policy for QC details), refund will be initiated within 7-12 working days to the same mode from which the payment was made.
7. COD refunds will be done to the customer’s bank account only.
8. If your return is not approved, a member from our Customer care team will get in touch.
1. Incase of order cancellation, Refund to be done back to customer at the same source of payment within 3 working days
2. Refunds of returns will be made to the same form of payment originally used for the purchase within 7-12 working days.
3. For COD orders, customer will have to provide their bank account details (Bank name, bank account number & IFSC code) to customer care while generating return request for refunds.
4. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information. There are no charges for returns.
5. Please note that we are unable to issue refunds through cash or cheque. We are unable to provide refunds for products that are damaged due to negligence towards Wash Care instructions not being followed as per wash care label. If an item is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return an item which does not comply with our Returns Policy. Please contact our Customer care team to enquire about the validity of your return if you are unsure.
ITEM DAMAGED DURING SHIPMENT
If you received an item which is damaged upon arrival, please contact our Customer care team immediately. You have the right to a full refund on all shipments that arrive damaged, provided you inform us within 24 hours of receiving the package. To return an item, please follow the Return Instructions. Once the item is received, we will assess and validate. If approved, we will refund the purchase price of the damaged item.
We are unable to offer exchange for products bought on In-store Omuni.one application at this time. If you’re not satisfied with your order, please return and place a fresh order.