Spykar.com is committed to ensuring your satisfaction with any merchandise you have ordered from us.

At Spykar.com we offer an EASY 10 (ten) DAY REFUND OR EXCHANGE policy. If you are not entirely satisfied with your purchase, you may exchange or return most items bought from Spykar.com.

You may return merchandise to us in the following ways:

Most items are returnable in our stores, to check which items cannot be returned in our stores please write to us at customercare@spykar.com. You may visit any Spykar store in India, and return the merchandise in unused condition, along with the original sale invoice, or

You may write to us at customercare@spykar.com and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible.

Any returns/exchanges at Spykar stores, or through courier, must be accompanied by the original sale invoice, which is shipped along with the products. We will not be able to accept returns which are not accompanied by the relevant original sales invoice.

Before accepting delivery of any merchandise, please ensure, that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and or e-mail us at customercare@spykar.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

While we shall make our best efforts to ensure that you are fully satisfied with any merchandise you order from Spykar.com, for hygiene and other reasons we shall be unable to accept returns or exchanges of fragrances, cosmetics, sunglasses, innerwear (under garments), swimwear, gift vouchers, watches,  and any made to order or altered merchandise.

In the event you return any item which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item, if we are unable to exchange or replace the item. The replacement item will be shipped to you at no additional shipping charge.

Returns/Exchange at SPYKAR stores:

Most items are returnable in our stores, to check which items cannot be returned in our stores please e-mail us at customercare@spykar.com. You may visit any SPYKAR store in India, and return the merchandise in unused condition, along with the original sale invoice.

If you return any merchandise purchased on Spykar.com at any SPYKAR store, you shall be issued a SPYKAR credit note against receipt of the merchandise, which may be redeemed against any purchases of an equivalent amount from any SPYKAR store within 6 months.

Please note that the original SPYKAR credit note must be produced while redeeming against any purchases. We shall not be responsible in the event the original credit note is misplaced or destroyed.

The SPYKAR credit note can only be used to pay for purchases at SPYKAR stores, and cannot be redeemed against purchases made on Spykar.com.

The issue of the SPYKAR credit note, to the person returning the merchandise, against the returned merchandise shall be sufficient discharge to SPYKAR for the return of the merchandise, regardless of whether the payment for the original purchase was made by credit card, e-gift voucher, or through any other means.

Returns/Exchange through courier collection:

If you request a return/exchange through courier collection, at the time of collecting the merchandise, you will be given a courier Airway Bill, which is to be retained for future reference. Please also keep a copy of the sales invoice for future reference, before handing over the return merchandise and original sales invoice to the courier. We will send the original invoice back to you through courier, after processing your return/exchange request.

Exchanges through courier collection shall only be done, for items with exactly the same price as the item being returned. Please indicate clearly the replacement item requested and our Customer Care Associate will check and confirm if the item is available in stock and whether the exchange can be made.

Any refund against a return request made to Spykar.com customer support, and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.

After the merchandise is received by Spykar.com, and subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within ………….working days of receipt of the merchandise.

Refunds of payments charged to the Cardholder’s credit card will only be credited back to the Cardholder’s credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank.

PLEASE MAIL US AT customercare@spykar.com if you have any queries or concerns about our returns and exchange policy